Buying a new sofa or bedroom set creates an immediate second problem: what happens to the furniture that’s already there?
Some retailers will take an old item when they deliver the replacement. Others only remove mattresses or appliances, and several don’t offer general furniture haul-away at all. Even when removal is available, it may need to be added when you place the order.
Quick Answer: IKEA and Bob’s Discount Furniture currently offer old furniture removal with qualifying purchases and delivery services. Some Ashley locations advertise furniture haul-away with premium delivery, but availability varies. Costco, Rooms To Go, Raymour & Flanigan, and Pottery Barn have more limited programs that mainly cover mattresses or appliances rather than sofas, dressers, and dining furniture.
Which Furniture Stores Take Away Old Furniture?
Retailer haul-away policies aren’t as consistent as they sound. A store may advertise “haul away” but only mean the mattress underneath your new bed or the refrigerator being replaced in your kitchen.
Here’s the practical difference between several major retailers:
| Store | Old Furniture Haul-Away? | What to Know |
| IKEA | Yes, for selected items | Sofas, mattresses, and appliances in select markets |
| Bob’s Discount Furniture | Yes | Paid furniture removal with qualifying delivery |
| Ashley | Some locations | Availability depends on store and delivery service |
| Rooms To Go | No general furniture removal | Mattress removal available with qualifying delivery |
| Costco | No general furniture removal | Haul-away mainly applies to mattresses and appliances |
| Raymour & Flanigan | Mainly mattresses | Qualifying mattress purchases can include old mattress removal |
| Pottery Barn | Mainly mattresses | Available with qualifying Premium In-Home Delivery |
The details matter because you don’t want a delivery truck arriving with a new sectional while the old one is still taking up the entire living room.
1. IKEA
IKEA is one of the clearer options for customers who want a retailer to remove the item they’re replacing.
Its current U.S. removal program covers qualifying sofas, mattresses, and appliances purchased in a store with in-home delivery. Removal starts at $30 and is available only in select markets.
There are a couple of restrictions worth noticing. The service isn’t currently available with online purchases, and removal isn’t guaranteed to happen at the same time as the new delivery.
For sofas, IKEA includes similar upholstered pieces such as sectionals, loveseats, and futons. That makes it useful if you’re replacing one large upholstered item and want the old one gone without arranging a separate truck.
Check IKEA’s current removal service before ordering because ZIP-code availability can change.
2. Bob’s Discount Furniture
Bob’s currently has one of the more straightforward old furniture removal programs among large furniture retailers.
Customers using BOBtastic Delivery can add furniture removal when placing an order. The current published price is $150 for the first old furniture item and $50 for each additional item.
The removal happens with the delivery of the new furniture, which solves one of the biggest problems with replacing a couch or bedroom set: you don’t have to create space days in advance.
There are still limits. The old furniture has to be safe and sanitary, and it needs to fit through the available doorways. Furniture that requires major disassembly or can’t be removed safely without damaging the item or home may not qualify.
Bob’s also offers separate mattress haul-away with qualifying mattress delivery.
If your old furniture is still usable and you’re wondering whether paying for removal makes sense, our guide comparing furniture removal vs. selling can help you decide whether the piece deserves another attempt at resale first.
3. Ashley Furniture
This one needs a little more checking before you place an order.
Some Ashley Luxe locations currently advertise optional old furniture haul-away as part of Premium White Glove Delivery. That delivery tier can also include scheduled placement, assembly, and packaging removal.
The important word is some. Ashley stores and delivery programs can vary by location, so don’t assume that a haul-away option shown for one store applies everywhere.
Ask the store directly whether it will remove your exact item, what the fee is, and whether the service has to be purchased when you order the new furniture.
Get that answer before delivery day. The driver usually can’t add a service that wasn’t included in the original order.
4. Does Rooms To Go Remove Old Furniture?
Rooms To Go currently says it doesn’t remove existing furniture when delivering new furniture.
There is an exception for mattresses. With qualifying mattress purchases and Full Service Delivery, the company can remove the mattress being replaced at no additional charge as long as it’s in acceptable condition.
That means buying a new Rooms To Go sofa doesn’t automatically solve the old-sofa problem.
If the old furniture is clean and still usable, checking where to donate furniture before delivery can give you another route without sending a usable piece directly to disposal.
5. Does Costco Haul Away Old Furniture?
Costco’s delivery service is another case where “haul away” doesn’t mean every large item it sells.
Costco currently offers haul-away in select areas for appliances and qualifying mattresses, generally on a one-for-one basis. The old item needs to be ready when the replacement is delivered.
For furniture, however, Costco’s current non-appliance delivery guidelines specifically say haul-away isn’t applicable to categories such as sofas, sectionals, chairs, dining furniture, bedroom furniture, desks, bookcases, and outdoor furniture.
So if you’re ordering a new sectional from Costco, plan separately for the old sectional.
If you’re replacing a refrigerator, washer, dryer, or mattress, check the product’s delivery details because those categories may include a haul-away option.
6. Raymour & Flanigan Is Mainly an Option for Mattresses
Raymour & Flanigan’s current removal offer is focused on mattresses rather than general household furniture.
The company advertises free old mattress removal with qualifying mattress-set purchases of $500 or more, along with delivery and setup. The mattress has to be in safe, sanitary condition and suitable for recycling.
That can be convenient when you’re replacing a bed, but it doesn’t mean the delivery crew will also take the dresser, nightstand, or old sofa in another room.
7. Pottery Barn Offers Mattress Removal With Qualifying Delivery
Pottery Barn also limits its published removal program primarily to mattresses.
A new mattress purchased with Premium In-Home Delivery can qualify for removal of the old mattress. The pickup needs to be requested when the delivery is scheduled, and the used mattress must be in sanitary condition.
There isn’t a comparable nationwide published program promising removal of your old sofa, dining table, dresser, or other furniture simply because you’re buying a new one.
Why Do Furniture Stores Limit Haul-Away?
A delivery crew is set up to bring a known product into the home. Removing an unknown item creates a different job.
The old sofa may be much heavier than the new one. A dresser may need to come down narrow stairs. A sleeper sofa can have a steel mechanism inside. Furniture may also be stained, damaged, infested, or partly disassembled.
That’s why retailer programs often use rules such as one-for-one removal, qualifying delivery methods, sanitary-condition requirements, and restrictions on what the crew will carry.
Mattresses and appliances are easier for national retailers to standardize because the replacement item usually falls into a predictable category.
Ask About Haul-Away Before You Pay for Delivery
Don’t wait until the delivery confirmation email arrives.
Before completing the purchase, ask whether the retailer takes the exact furniture you’re replacing and whether the removal needs to be added during checkout. Confirm the fee, whether stairs are allowed, and whether the old item needs to be disassembled or moved to a particular room.
Also ask when the removal happens. IKEA, for example, notes that removal may not occur at the same time as delivery.
If your building requires an elevator reservation or proof of insurance, sort that out at the same time. The easiest haul-away service can become useless if the crew isn’t allowed into the building.
What If the Furniture Store Won’t Take Your Old Furniture?
Store haul-away is convenient when you’re replacing one qualifying item. It gets less useful when you’re replacing a sofa but also want to remove two chairs, an old dresser, and a bookcase.
Start with condition.
Furniture that’s clean, sturdy, and still desirable may be worth selling. Furniture that’s usable but unlikely to bring much money may have a better chance through donation. Damaged pieces need a removal, recycling, or disposal plan.
If you’re trying to avoid sending usable material straight to a landfill, our guide to eco-friendly large item disposal covers reuse, donation, recycling, and other options for bulky household items.
Timing should influence the decision too. Listing a dining table for sale makes sense when you’ve got a few weeks. It makes less sense when the new table arrives tomorrow and both pieces need the same space.
How Remoov Helps With Old Furniture Removal
Store haul-away works well when you’re replacing one qualifying item, but it can fall short when several pieces need to go. You may be buying one new sofa while also trying to clear an old dresser, chairs, shelving, or furniture from another room.
Remoov handles those larger or mixed pickups without tying removal to a new furniture purchase. The furniture and junk hauling service includes inside carry-out, loading, and removal of accepted items, so you don’t have to move everything to the curb before pickup.
Furniture that’s still worth selling doesn’t automatically have to be treated as disposal either. Qualifying pieces can be evaluated through Remoov’s resale and consignment service, giving higher-value furniture another route when resale makes sense.
This can be especially useful when you’re replacing several pieces at once, clearing a home before a move, or dealing with furniture that a retailer won’t take. If you’re preparing for a larger pickup, our furniture removal service guide explains what to expect and how to get the space ready before the crew arrives.
Should You Donate Instead of Using Store Haul-Away?
Sometimes.
If an old dining table, dresser, or chair is still in good condition, donation may give it more useful life than a generic haul-away program. The difficulty is that charities have their own restrictions around condition, size, upholstery, stairs, and pickup areas.
Don’t cancel retailer removal until the donation is actually accepted and scheduled. A verbal “we usually take those” isn’t the same as having a truck booked.
Clean the furniture, take clear photos, and tell the organization about stairs or difficult access before pickup day.
What About Old Furniture That Can’t Be Donated?
Not every piece should be passed to another household.
Furniture with mold, serious water damage, broken structural parts, pest problems, strong odors, or heavily damaged upholstery may not be suitable for donation or resale.
Check local bulky-waste, transfer-station, or recycling options before putting it at the curb. Wood, metal, mattresses, and upholstered furniture can have very different disposal routes depending on where you live.
Don’t assume the furniture store’s delivery crew will take a damaged item simply because you paid for premium delivery. Condition restrictions are common, especially for mattresses.
Check the Old Furniture Before the New Furniture Arrives
The best time to make the removal plan is when you’re placing the new order, not when the delivery truck is already outside.
Check the retailer’s current haul-away policy, add the service during checkout if required, and confirm exactly what the crew will take. If the old piece doesn’t qualify, you’ve still got time to sell it, donate it, or arrange a separate pickup.
That leaves the new sofa with somewhere to go when it arrives, instead of giving you two sofas and a much harder problem.